Questions and Answers
Who is this course for?
This Upskilling course has been designed for Enforcement Agents (Bailiffs) that have the experience but wish to up-skill to gain a Level 3 qualification.This course covers all aspects relating to the roles and responsibilities of an Enforcement Agent. It includes Taking Control of Goods, EA Conduct, understanding the process of a number of different debt types, identifying and dealing with vulnerable people, understand how to be an effective EA and also being able to effectively manage conflict.This Level 3 qualification is endorsed by the nationally accredited awarding body Highfield HABC and covers the requirements in the in new regs for Enforcement agents.
What is covered on this Course?
The course covers the legislations for Enforcement Agents:
Schedule 12 of Tribunals, Courts and Enforcement Act 2007
Taking Control of Good Regulations 2013
Taking Control of Goods (Fees) Regulation 2014
Date Protection requirements for Enforcement Agents This course also covers the National Standards and much more This course is broken down into units: Unit 1: Roles and Responsibilities of an Enforcement Agent (Bailiff)
Understand the roles and responsibilities of different types of Enforcement Agent
Understand the type of cases that a Certificated Enforcement Agent can enforce upon
Understand Enforcement Agent enforcement procedures when taking control of goods
Understand the National Standards and Legislation relevant to Enforcement Agents
Understand the fee structure set out in legislation relevant to Enforcement Agents Unit 2: Magistrates Debt & Road Traffic Debt
Understand the process which is followed by Local Authorities when issuing a Penalty Charge Notice (PCN)
Understand documents which are required to enforce Magistrates Court warrants and Road Traffic fines
Understand the legislation relating to enforcement agent activity when enforcing Magistrates Court warrants and Road Traffic fines
Understand the Appeals Process
Understand the recovery process of a Road Traffic warrant Unit 3: Council Tax (CT), National Non Domestic Rates (NNDR) & Commercial Rent
Understand the legislation relating to both Council Tax (CT) and National Non Domestic Rates (NNDR)
Understand the debt recovery process for both CT and NNDR
Understand the enforcement process for Commercial Rent Arrears Unit 4: Vulnerable People, Managing Conflict and Effective Enforcement Agent Action
Understand threats to personal safety of an Enforcement Agent
Understand how to manage conflict effectively
Understand effective enforcement to achieve a positive outcome
Understand how to deal with vulnerable people You must successfully complete the assessment for all units and pass a classroom based exam to achieve the qualification. Optional extra: For the learners that would like the certificate for theory and practical, that confirms you can apply what was learnt in the classroom to real life. Once unit 1 to 4 is successfully competed we can come on street on a one to one basis to compete Unit 5 which is a field assessment; this is an optional extra that can be booked in at a later date, there is an additional cost for this assessment, for more information on this see our other enforcement courses.
You will be given two booklets.
• The Course booklet, this is full of information to help you through the course
• The Course Assessment Workbook, this is for you to complete prior to the classroom training and will be handed to your tutor in the class.
Learners will attend two days classroom training from an experienced enforcement agent tutor, the tutor will deliver the 4 units in the classroom. The tutor will assess the Workbooks and give guidance when needed.
On the seconded day in the classroom the learners will sit a two hour 60 multiple-choice questions examination.Learners will be told the result of the exam on the same day.
Successful learners will then gain the certificate used from the awarding body for the Level 3 Certificate for Enforcement Agent (Bailiff) Taking Control of Goods (Theory).Certificates will be issued within 10 days from exam.
Courses start at 9:30am. Please arrive at lease 15mins early.
This course will finish at 4:30pm each day so please ensure you have made arrangements to stay to this time before you are booked on the course.
At the start of this upskilling course you will be required to show your Bailiff/EA certificate.
At the start of this course remember to being the competed Course Assessment Workbook that we sent to you.
Dress Code: Smart