Remaining responsive to the needs of clients in a Enforcement environment characterised by constant change is our continuing challenge. To achieve this, our vision is clear:
We will maintain a commitment to superior service for clients
We will support the delivery of high-quality personalised advice to help meet clients’ objectives
We will provide an efficient operational platform and competitive technology tools
We will always make it easy for clients and their teams to do business with us
Our Core Values are more than just an attractive concept; they are firmly embedded in everything we do. In the pursuit of our goals, we conduct ourselves in accordance with the following precepts:
We believe that client interests come first
At Court Enforcement Specialists we understand that the relationship between a client and their needs must be based on professionalism and trust. Hence, the entire infrastructure of our business is based on the fundamental principle of putting clients first.
The key to delivering a first class enforcement, security or investigation service lies with identifying a client’s needs and delivering a customised solution. Because every client is unique, a one size fits all approach is rarely in a client’s best interest. At Court Enforcement Specialists we believe that by giving our clients the ability to select their needs and make choices on a purely unbiased basis, this enables them to create the right process for enforcement, security and investigation action. Our managers are not required by us to meet quotas and are under no obligation to use certain products or services. Instead we provide them with access to a robust, open-architecture platform of products, services, tools and research. With Court Enforcement Specialists providing dedicated support, managers can concentrate on what they do best: creating bespoke solutions to meet each client’s needs.
We align our interests with those field agents on the ground
Other than the managers & field agents themselves, nobody else in the business understands, respects – or celebrates – a clients satisfaction and success like we do. So the last thing we want to do is tell managers how to run their practices. We just supply the resources they expect to find a solution and deliver them with a uniquely singular customer focus.
The strength and financial stability of the Court Enforcement Specialists provides comfort and a solid base of support to managers. Our commitment to sound, disciplined management has not only helped our firm grow, it’s fostered a culture where managers find success and careers trend upwards.
We support our managers, field agents and their clients
We introduce technology that can be trusted to provide efficiencies and increased productivity, which combined with the support and expertise of our head office colleagues, provides an unparalleled range of resources.
At Court Enforcement Specialists, we commit our energies, intellect and knowledge to attaining the objectives of clients and managers by providing the highest possible level of service and delivering superior solutions, all built on the foundation of Treating those who we enforce against Fairly, exceptional service and appropriate risk management.
Are polite, helpful, friendly and responsive
Are honest around their ability to fulfil the requirements of their roles
Respond to enquiries in a timely fashion
Continually look for ways we can improve
Ensure that work is completed accurately and professionally and that issues are escalated as appropriate
Ensure the right levels of team coverage
Court Enforcement Specialists follow these principles, and we will continue this tradition in many more years to come.