Fresh from a role in customer service and a place at full time college respectively, Reean and Ryan are relative newbies to #TeamCES…

Does that mean that their contribution is any less valued than some of our longer standing team members?

Absolutely not.

The pair have hit the ground running, and so, it’s only right that we give them the spotlight to hear how they’ve settled into their new roles within our industry.

Reean is one of our Operations Assistants. Here since early December, she’s learnt the ropes remarkably quickly and plays a vital part in the day to day running of #TeamCES.

Reean’s dad is a long time enforcement agent, as it happens, and it was he who made the suggestion for Reean to make a move into a career in the enforcement industry. So far, it’s a decision she’s delighted with…

“My dad recommended that I speak to Gareth (Haggerty) about the opportunity. He’s a really good person to work for and I love the atmosphere here. It’s positive on a daily basis.”

It is a positive place to be, for sure, but that doesn’t mean it comes without its challenges, so how has Reean found those challenges?

“The hardest part is getting to grips with all the processes…” she says, but her early understanding of all the different types of paperwork is impressive, and she’s settled into her role really well. Reean speaks very highly of her colleague Olesha, who she says has helped her every step of the way.

That’s how we operate at #TeamCES, not just as a team, but as a family, supporting each other all the time.

Working ‘as a family’ is more than just a metaphor for Reean, of course, as her dad is out on the ground throughout the week, but just like all of our other agents, Reean will tell you that he’s nowhere near the stereotype bailiff that many people still picture when they think of the men and women who work in this industry.

As Reean puts it...

“Bailiffs don’t live up to that reputation. They’re not scary like they’re made out to be.”

We know that, of course, but it’s still a misconception that puts people off. Reean says that, like everyone else here at #TeamCES, the people in the field are down to earth, approachable, and just ‘good’ people.

Reean can be found allocating work for the agents, taking jobs from the incoming paperwork or from the database. She calls this a ‘small role’, but she’s doing herself a disservice there. The work she does is vital, as without her coordination and organisation skills, we could never live up to our clients’ expectations. She plays a key part in the whole operation of the company, and we’re grateful for the work she puts in.

As for Reean’s future within the industry and with us, she wants to gain as much knowledge as she possibly can, and remain in an industry where she feels valued, supported and optimistic about a successful career ahead of her.

We wish Reean all the best for her future career with #TeamCES.