We keep to a minimum the information we hold about you

We use your data to search for and take control of goods, execute writs, warrants of control, liability orders, forfeiture notices, other debts and to carry out evictions or repossessions.

We delete your personal data when it is no longer needed for these reasons

We will only share data where disclosure is required or permitted by law or when we use third party service providers to supply and support our services.

We do not trade your personal data.

You have privacy rights

We do not process your data outside of the European Economic Area (EEA)

From time to time we may be processing your data on behalf of another controller

We are happy to answer questions – contact us

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations.

Information we hold about you

We only process personal data that is necessary, relevant, adequate and lawful. We may hold the following information about you (but not limited to) to assist us in carrying out of one of our services, in the collection of any debt or supplying our services to you for a client:

Your full names including previous

Home and trade addresses

Personal and work email addresses

Telephone numbers (landline, mobile)

Date of birth

Gender

Description of our interactions

Social Media (handle, signature, username)

National Insurance Number

Occupations

Employee / Employment status

Financial Information (Income / benefit claims / expenditure)

Marital Status

Housing Status

Sensitive Data – Special category data (Health, Vulnerability)

Vehicle Registration Number (VRN)

Information about your business activities

Information and documents about your matter or enquiries, including communications with you

Billing and payment information

Video imagery – Body Worn Video (BWV) cameras maybe worn by Enforcement Agents’. This may collect personal and special category data.

Using your data

References to the basis of processing are a reference to the article of the General Data Protection Regulation under which we undertake the processing in question.

We use personal data that is given to us by you or anybody else such as your creditor, the court, local authority, landlord, land owners, enforcement agency, key worker, debt advice charities and others.

Live Chat enquiries are handled by Court Enforcement Solutions via a WIX application on the website.

Court Enforcement Specialists will process your data:

As necessary to comply with a legal obligation – Article 6(c) eg –

When you exercise your rights under data protection law and make requests

For compliance with legal and regulatory requirements and related disclosures

For establishment and defence of legal rights

For activities relating to the prevention, detection and investigation of crime

To verify your identity, fraud prevention and money laundering checks

To monitor emails, calls, other communications to you and activities about your case

As necessary to perform a contract on behalf of your creditor and you for the relevant service – Article 6(b) eg –

To manage the performance of the contract

To manage mediation activities

To update records

To trace your whereabouts to contact you regarding your contract and recovery of a debt

As necessary for our own legitimate interests or of those persons and organisations – Article 6(f) eg –

To protect you and us

To prevent malicious or fictitious allegations, aggression and assault eg Body Worn Video

For good governance, accounting, managing and auditing our business operations

To search credit reference agencies

To monitor emails, calls, other communications and activities on your case

Body Worn Video (BWV) data is not reviewed unless necessary to assist in identifying a data subject requesting information, to answer a complaint or it is to be provided as evidence to law enforcement following an allegation of crime.

In some instances Court Enforcement Specialists will be acting as a controller of the BWV data being processed and on other occasions defined as a processor as processing on behalf of another controller (eg Enforcement Agency). Please refer to our Subject Access Request information for more detail.

Based on your (explicit) consent – Article 6(a) and 9(2)(a) eg –

When you request us to disclose your personal data to other people or organisations such as a debt advice charity, key worker, family member or other handling your case

When we process special category data of personal data about you at your request to help us assess and make legal and duty bound decisions about your case (eg racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning your health, sex life or sexual orientation)

When we assess if you are vulnerable, or have the capacity to handle your own finances.

You are free at anytime to change your mind and withdraw your consent, but there maybe exceptions if being processed under a legal obligation ie If you are vulnerable and we know you are vulnerable and you withdraw your consent, we have a legal obligation to make decisions based on the information provided.

We use such data to make informed decisions on all of the information available to us, our instruction from our clients’ and any legal obligation.

Other uses include;

We use your information to handle and resolve complaints.

We use your data to verify who we are speaking to.

To comply with any contractual or legal obligations, including sharing data with law enforcement

Click on privacy rights for more detailed information

Our collection methods are:

Via the courts, a creditor, landlord, landowner, enforcement agency

Through engagement in person

Enquiries via our office, website or agents’

By communications, including email, telephone, post or social media

Through engagement of service or your advice providers

Via third parties and/or publicly available resources

Data Security

We have put in place commercially reasonable and appropriate security measures to

prevent your personal data from being accidentally lost, used or accessed in an

unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractor

and other third parties who have a business need to know.

They will only process your personal data on our instructions and they are subject to

a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

If we are processing your personal data on behalf of another, please refer to the applicable Data Controllers privacy notice for more information.

If you have particular security requirements, please contact us to discuss how we can support you.

Your data and the EEA

We do not transfer or process data outside the European Economic Area (EEA) or where the nature of the processing requires it (for example, where we are emailing a party to your matter who is based outside the EEA, or because you have chosen to use an email or other communications service which routes data outside the EEA).

Your privacy rights

You have lots of privacy rights in respect of our processing of your personal data.

Click on privacy rights for more detailed information

You also have the right to lodge a complaint about our processing with a supervisory authority — you probably want the UK’s Information Commissioner’s Office

Telephone: 0303 123 1113

Online: https://ico.org.uk/concerns

Third parties

We will share data where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you.

We use third party service providers such as certificated enforcement agents, vehicle removal companies, security, tracing services and other organisations to help us provide services to you.

These would include:

Court services

Protestor removal

Traveler removal

Forfeiture of lease

Residential possessions

Commercial rent arrears recovery

Methods to take payment

Telephony

Banking

Accounting

Broadband

Email providers

Data Controllers

Driving and Vehicle Licensing Agency (DVLA)

Companies House

Where personal data is passed to any other organisation, if we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

We may also pass your data to third party external organisations where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

These requests are assessed on a case by case basis and we may need to seek your consent before doing so.

All of our third party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third party service providers to process your personal data for specified purposes and in accordance with our instructions.

Deletion and retention periods

Data about debtors: duration of your relationship with us, then seven years

Data about specific matters: duration of the matter, then seven years

Enquiry data: duration of enquiry, then 7 days

As compulsory in the Data Controller – Data Processor contracts

When assessing what retention period is appropriate for your personal data, we take into consideration:

The requirements of our business and the services provided;

The contractual requirements of data sharing agreements with our clients’

Any statutory or legal obligations;

The purposes for which we originally collected the personal data;

The lawful grounds on which we based our processing;

The types of personal data we have collected;

The amount and categories of your personal data; and

Whether the purpose of the processing could reasonably be fulfilled by other means.

Subject Access Requests

We strive to be as open as we can be in terms of giving people access to their personal data. A Subject Access Request under the GDPR is your right to request a copy of the information that we hold about you. Such requests must be in writing to Court Enforcement Specialists Limited, Victoria House, Great Ancoats Street, Manchester, M4 7DB. If we do hold your personal data we will respond in writing without undue delay and within one calendar month of your request (where that request was submitted in accordance with this policy).

The information we supply will:

Confirm that your data is being processed;

Verify the lawfulness and the purpose of the processing;

Confirm the categories of personal data being processed;

Confirm the type of recipient to whom the personal data have been or will be disclosed, and

Let you have a copy of the data in an intelligible form.

Please note that you may need to provide identification in order to prove who you are to access your data.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity.

Recruitment

To the extent that we are processing your Curriculum Vitae (CV) based on your consent, you have the right to withdraw your consent at any time.

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations.

Curriculum Vitae

We give you the option of submitting your CV via email or our web based contact form. You can do this either to apply for a specific advertised job or for consideration for positions as they come up.

Your CV will be stored in our database, and will be accessible by management.

We keep to a minimum the information we hold about you.

We use your CV to assess your suitability for job vacancies, respond to your enquiries and meet our legal obligations.

We delete your CV when it is no longer needed for these reasons

We do not trade your data or share with other companies.

You have lots of privacy rights

Your data does not leave the European Economic Area (EEA) when emailed to our company

We will not process your personal data outside of the EAA without your explicit consent. From time to time this may be necessary for overseas deployments.

You can update your CV at any time, simply by following the same procedure to submit a new CV. Your old CV will automatically be archived providing the submission details remain the same (for example you submit both CVs using the same email address or you advise the relevant contact of your new submission).

Equal Opportunities

Court Enforcement Specialists Limited is an equal opportunities employer and a company committed to diversity. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age.

Information we hold about you

If you contact us we will hold the following information about you

Your name, identity and contact information

Information about your business activities

Information and documents about your enquiries, including communications with you

The information supplied in your CV

Using your data

References to the basis of processing are a reference to the article of the General Data Protection Regulation under which we undertake the processing in question.

Dealing with your CV submission

If you send us your CV via our website or by email, we will follow up your submission and let you know if we have any suitable vacancies. We will only keep successful applicant’s data.

Live Chat enquiries are handled by Court Enforcement Solutions via a WIX application on the website.

(You the data subject have given us consent to process your personal data for one or more specific purposes ie Apply for a job – Basis Article. 6.(a): this is necessary to assess your application and suitability)

Data Security

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis.

Unfortunately, the transmission of information via the internet is not completely secure.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site via third party networks; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We have put in place commercially reasonable and appropriate security measures to

prevent your personal data from being accidentally lost, used or accessed in an

unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees who have a business

need to know.

Those employees will only process your personal data on our instructions and they are

subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

If you have particular security requirements, please contact us to discuss how we can support you.

Your personal data and the EEA

We do not transfer or process data outside the European Economic Area (EEA) unless the nature of the processing requires it (for example, where we are emailing a party to your matter who is based outside the EEA, or because you have chosen to use an email or other communications service which routes data outside the EEA).

Your privacy rights

You have lots of privacy rights in respect of our processing of your personal data.

Click on privacy rights for more detailed information

You also have the right to lodge a complaint about our processing with a supervisory authority — you probably want the UK’s Information Commissioner’s Office

Telephone: 0303 123 1113

Online: https://ico.org.uk/concerns

Third parties

We do not trade your personal information and as a general principle, we will not transfer your personal data to third parties without your permission.

There are three exceptions to this:

It is possible, though unlikely, that we might be forced to disclose your information in response to a court order or other binding mandate.

We also have a small number of companies providing services to us. Telephony services, which would get to see your phone number if we call you, and a broadband supplier which could see your email address (but not the content of what you send us, if you encrypt it) and a Live Chat application. We also use an external accountancy service but, unless you are a sole trader or a partnership, they are unlikely to see any personal data relating to you.

Due to the nature of our services, clients under contract may ask to see CV’s of staff that have been chosen to work for them ie Protestor removal. (Please contact us if you wish to discuss this)

Deletion and retention periods

Data about successful applicants: duration of your relationship with us, then seven

Years

Enquiry data: duration of enquiry, then 7 days

Data about unsuccessful applicants: duration of application, then 7 days

Data about specific matters: duration of the matter, then seven years

When assessing what retention period is appropriate for your personal data, we take into consideration:

The requirements of our business and the services provided;

Any statutory or legal obligations;

The purposes for which we originally collected the personal data;

The lawful grounds on which we based our processing;

The types of personal data we have collected;

The amount and categories of your personal data; and

Whether the purpose of the processing could reasonably be fulfilled by other means.

Subject Access Requests

We strive to be as open as we can be in terms of giving people access to their personal data. A Subject Access Request under the GDPR is your right to request a copy of the information that we hold about you. Such requests must be in writing to Court Enforcement Specialists Limited, Victoria House, Great Ancoats Street, Manchester, M4 7DB. If we do hold your personal data we will respond in writing without undue delay and within one calendar month of your request (where that request was submitted in accordance with this policy).

The information we supply will:

Confirm that your data is being processed;

Verify the lawfulness and the purpose of the processing;

Confirm the categories of personal data being processed;

Confirm the type of recipient to whom the personal data have been or will be disclosed, and

Let you have a copy of the data in an intelligible form.

Please note that you may need to provide identification in order to prove who you are to access your data.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.