We keep to a minimum the information we hold about you.

We use your personal data to search for and take control of goods, execute writs and warrants of control, enforce liability orders, serve forfeiture notices, recover debts and carry out evictions or repossessions.

We delete your personal data when it is no longer required for these purposes.

We do not trade your personal data.

We only share personal data where disclosure is required or permitted by law, or where we use third party service providers to supply and support our services.

We do not routinely process your data outside the United Kingdom or the European Economic Area (EEA).

In some circumstances, we may process your data on behalf of another data controller (for example, a creditor, local authority or landlord).

We may update this Privacy Notice from time to time in accordance with legal or regulatory requirements. The most recent version will always be published on our website.

You have privacy rights in respect of your personal data and we are happy to answer any questions you may have.

Information We Hold About You

We only process personal data that is necessary, relevant, adequate and lawful in order to carry out enforcement or recovery services. This may include (but is not limited to):

• Full name (including previous names)
• Residential and trading addresses
• Email addresses
• Telephone numbers
• Date of birth
• Gender
• National Insurance number
• Occupation and employment status
• Financial information (including income, expenditure and benefit status)
• Marital status
• Housing status
• Vehicle Registration Numbers (VRN)
• Information about business activities
• Records of interactions and communications
• Billing and payment information
• Social media identifiers where relevant to tracing activity
• Video imagery captured by Body Worn Video (BWV)

We may also process special category data where necessary, including information relating to health, vulnerability or capacity.

Body Worn Video (BWV)

Enforcement Agents may wear Body Worn Video cameras during attendance.

BWV is used for:

• Prevention and detection of crime
• Protection of staff and members of the public
• Prevention of false or malicious allegations
• Evidence gathering where required

BWV footage is only reviewed where necessary, such as in response to a complaint, Subject Access Request or where required for evidential purposes.

Depending on the circumstances, Court Enforcement Specialists Limited may act as either a data controller or a data processor in respect of BWV data.

How We Obtain Your Data

We may receive your personal data from:

• Courts and tribunals
• Creditors, landlords or landowners
• Local authorities
• Enforcement agencies
• Tracing agents
• Key workers or debt advice organisations
• Publicly available sources
• Direct engagement with you

Live Chat enquiries are handled via a WIX application integrated into our website.

Lawful Basis for Processing

We process your personal data under the following lawful bases under UK GDPR:

Legal Obligation (Article 6(1)(c))
Where processing is required to comply with statutory enforcement powers, court rules or regulatory obligations.

Performance of a Contract (Article 6(1)(b))
Where processing is necessary to perform enforcement or recovery services on behalf of a creditor.

Legitimate Interests (Article 6(1)(f))
Where processing is necessary for our legitimate interests, including protection of staff, prevention of fraud, business management and compliance monitoring, provided those interests do not override your rights and freedoms.

Consent (Article 6(1)(a) and Article 9(2)(a))
Where you request that we share information with third parties such as debt advice charities, key workers or family members, or where we process special category data at your request.

Where processing is carried out under a legal obligation, consent cannot override that obligation.

How We Use Your Information

We may use your personal data to:

• Enforce court orders and recover debts
• Trace your whereabouts
• Verify your identity
• Conduct fraud prevention and anti-money laundering checks
• Monitor communications relating to your case
• Handle and investigate complaints
• Share information with law enforcement where required
• Establish, exercise or defend legal claims

Data Security

We have implemented appropriate technical and organisational measures to protect personal data from unauthorised access, loss, alteration or disclosure.

Access to personal data is limited to employees, agents and service providers who have a legitimate business need to know and who are subject to confidentiality obligations.

We have procedures in place to manage data breaches and will notify you and any relevant regulator where required by law.

If we are processing your personal data on behalf of another data controller, you should also refer to their privacy notice.

International Transfers

We do not routinely transfer personal data outside the UK or EEA. Where international transfers are necessary, appropriate safeguards will be implemented in accordance with data protection law.

Sharing Your Information

We may share personal data where required or permitted by law or where necessary to deliver enforcement services.

This may include sharing with:

• Courts and tribunals
• Certificated Enforcement Agents
• External solicitors
• Vehicle recovery and removal operators
• Security providers
• Tracing agencies
• Banking and payment providers
• IT and communications providers
• The Driving and Vehicle Licensing Agency
• Companies House

All third-party service providers are required to implement appropriate security measures and may only process data in accordance with our instructions.

Retention of Personal Data

We retain personal data as follows:

• Debtor and enforcement data: duration of enforcement activity and up to seven years thereafter
• Matter-specific data: duration of the matter and up to seven years thereafter
• Enquiry data: short-term retention where no enforcement activity follows
• BWV data: retained in accordance with operational and evidential requirements

Retention periods are determined by reference to statutory requirements, contractual obligations and legitimate business needs.

Your Privacy Rights

You have rights under UK data protection law, including the right to:

• Request access to your personal data
• Request rectification of inaccurate data
• Request erasure (subject to legal limitations)
• Request restriction of processing
• Object to certain processing activities

You may lodge a complaint with the Information Commissioner’s Office if you believe your data has been processed unlawfully.

Subject Access Requests

You have the right to request a copy of the personal data we hold about you.

Requests should be made in writing to:

Court Enforcement Specialists Limited

28 Mason Street

Manchester

M4 5EY

We will respond without undue delay and within one calendar month, subject to verification of identity.

The information supplied will:

• Confirm whether your data is being processed
• Explain the purpose and lawful basis
• Confirm categories of personal data
• Confirm categories of recipients
• Provide a copy of the data in an intelligible format

Proof of identity may be required before disclosure.

If we do not hold personal data about you, we will confirm this in writing.

Court Enforcement Specialists Limited is committed to protecting the privacy and security of your personal data during the recruitment process.

We keep to a minimum the information we hold about you. We do not trade your personal data or sell it to third parties.

We may update this Privacy Notice from time to time in accordance with legal or regulatory requirements. The most recent version will always be published on our website.

If we process your Curriculum Vitae (CV) based on your consent, you have the right to withdraw that consent at any time.

Submitting Your CV

You may submit your CV by email or via our web-based contact form, either in response to a specific advertised vacancy or for consideration for future roles.

Your CV will be stored securely within our systems and will be accessible only to authorised management personnel involved in recruitment decisions.

You may update your CV at any time by submitting a new version. Where submission details remain consistent (for example, the same email address is used), previous versions will be archived appropriately.

We use your CV and related information to:

• Assess your suitability for current or future job vacancies
• Communicate with you about your application
• Meet our legal and regulatory obligations

We will only retain successful applicants’ data for employment purposes. Data relating to unsuccessful applicants will be retained only for a short period in accordance with our retention policy.

Live Chat enquiries submitted via the website are handled through a WIX application.

Equal Opportunities

Court Enforcement Specialists Limited is an equal opportunities employer and is committed to diversity and inclusion.

All applicants and employees are treated fairly and without discrimination on the grounds of sex, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion, belief or age.

Information We May Hold About You

If you apply for a role or contact us regarding recruitment, we may process:

• Your name and contact details
• Identity information
• Information contained within your CV (including employment history, qualifications and experience)
• Information about your business activities (where relevant)
• Records of communications and enquiries
• Any additional information you choose to provide in support of your application

We only process personal data that is necessary, relevant and lawful for recruitment purposes.

Lawful Basis for Processing

We process your personal data under the following lawful bases under UK GDPR:

Consent (Article 6(1)(a))
Where you submit your CV or application for consideration. You may withdraw consent at any time, subject to legal or contractual obligations.

Contract (Article 6(1)(b))
Where processing is necessary to take steps at your request prior to entering into an employment contract.

Legal Obligation (Article 6(1)(c))
Where processing is necessary to comply with employment law or regulatory requirements.

Legitimate Interests (Article 6(1)(f))
Where processing is necessary for effective recruitment and workforce planning, provided your rights and interests do not override those interests.

International Transfers

We do not routinely transfer or process recruitment data outside the United Kingdom or the European Economic Area (EEA).

We will not transfer your personal data outside the EEA without appropriate safeguards. In limited circumstances, this may be necessary for overseas deployments or operational requirements.

Please note that internet communications may involve international data routing beyond our control.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure.

Access to recruitment data is limited to employees with a legitimate business need. All personnel are subject to confidentiality obligations.

While we take reasonable steps to protect information transmitted via the internet, transmission is at your own risk. Once received, we apply strict security controls to safeguard your data.

We maintain procedures for handling suspected data breaches and will notify you and any relevant regulator where legally required.

Sharing Your Information

As a general principle, we do not transfer your personal data to third parties without your permission.

Exceptions may include:

• Where disclosure is required by law or court order
• Service providers supporting our operations (such as IT, telephony, broadband and live chat providers)
• External accountancy services where relevant
• Clients under contract who may request confirmation of qualifications or experience for operational deployment (for example, where specific personnel are assigned to particular projects)

All third-party providers are required to process personal data securely and in accordance with our instructions.

You may contact us if you wish to discuss any concerns about information sharing.

Retention Periods

We retain recruitment data as follows:

• Successful applicants: duration of employment and up to seven years thereafter
• Unsuccessful applicants: duration of application process and up to 7 days thereafter
• Enquiry data: duration of enquiry and up to 7 days thereafter
• Role-specific or contractual data: duration of the matter and up to seven years thereafter

Retention periods are determined by reference to legal obligations, business requirements and the purpose for which the data was collected.

Your Privacy Rights

You have rights under UK data protection law, including the right to:

• Request access to your personal data
• Request rectification of inaccurate data
• Request erasure (subject to legal limitations)
• Request restriction of processing
• Object to certain processing activities

You have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been processed unlawfully.

Subject Access Requests

You have the right to request a copy of the personal data we hold about you.

Requests must be made in writing to:

Court Enforcement Specialists Limited

28 Mason Street

Manchester

M4 5EY

We will respond without undue delay and within one calendar month, subject to verification of identity.

The information supplied will:

• Confirm whether your data is being processed
• Explain the lawful basis and purpose of processing
• Confirm categories of personal data
• Confirm categories of recipients
• Provide a copy of your personal data in an intelligible format

Proof of identity may be required before disclosure.